Shipments and returns
Shipping your package
Packages are generally shipped within 24 hours of receiving your payment.
Shipping costs include handling, packaging and postage. Handling costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We cannot merge two separate orders, so shipping costs will be charged for each order. Your package will be shipped at your own risk, but special care is taken with fragile items.
Our boxes are large enough to keep your items well protected.
We would like to keep you informed of the status of your order. We provide status updates at various times.
You will receive an email:
- When you place the order you will receive an order confirmation
- When the order is not in stock
- When the order has been shipped (track & trace code)
The TrackTrace information from PostNL, UPS or DHL is always sent to the e-mail address with which you are registered with us. You will also find the tracktrace code with the order in your order overview.